Having technical issues accessing our site? We may be able to help you. Read below for a list of accepted browsers and other technical solutions.
no longer support the following browsers on our websites:
If you continue to
use one of these browsers, you will receive a
blank page when you click on a link that contains https:// in the address
bar. Please take the time to update your system or select a new device with which to access our site. Unsure about browser you're using? Click here to check your browser.
Mozilla Firefox (http://www.firefox.com)
Google Chrome (http://www.google.com/chrome)
Internet Explorer 9-11
can be configured to accept TLS 1.1 and TLS 1.2 communications network wide by
using a group policy. This group policy setting is available on all domains set
to 2008 R2 functionality and up.
Please also check your
firewall / proxy server supports TLS 1.1 and TLS 1.2. Just enabling the browser
does not fix the firewall. A browser will use the highest TLS it can
communicate on and if your Firewall / Proxy Server only supports TLS 1.0 then
the browser will try to communicate on TLS 1.0.
For Microsoft Windows
based proxy servers, please make sure you server is running as least Microsoft
Windows Server 2008 R2. Any server version below including Microsoft Windows
Server 2008 does not support TLS 1.1 or TLS 1.2 communications. You can enable
higher TLS communications on the servers by using a free third party program
called IIS Crypto. You can find the program at https://www.nartac.com/Products/IISCrypto.
FORCEPOINT proxy servers:
The default configuration does not enable TLS 1.1 and TLS 1.2 communications.
Please refer to https://www.websense.com/content/support/library/web/v80/wcg_help/ssl_outbound.aspx for configuration
SonicWall: Please update
to the latest SonicOS version. TLS 1.1 and TLS 1.2 are supported on SonicOS
version 126.96.36.199 and higher. Please see https://support.software.dell.com/kb/sw13986.
Please make sure you are upgrade to the latest version of Fireware. TLS 1.1 and
TLS 1.2 are supported on Fireware version 11.10.2 Update 1 and higher.
Websense Proxy Servers: