Common Technical Problems and Solutions
We will
no longer support the following browsers on our websites:
- Microsoft Internet Explorer 10 and older
- Microsoft Internet Explorer Mobile Version 10 older
- Apple Safari 9 or order
- Google Chrome version 59 or older
- Google Android OS Browser version 4.4.4 or order
- Mozilla Firefox Version 50 or older
- Opera Browser Version 43 or older
If you continue to
use one of these browsers, you will either receive a blank page when you click on a link that contains https:// in the address
bar or the web page may not function correctly. Please take the time to update your system or select a new device with which to access our site. Unsure about browser you're using? Click here to check your browser.
Remedies
- Windows XP Users
- Upgrade your computer or use another device.
Microsoft ended support in April 2014.
- Windows Vista Users
- Upgrade your computer or use another device. Microsoft
ended support in April 2017.
- Windows 7 Users
- Internet Explorer is already compatible, but you
will need to change a few settings to get it to work correctly. If you have an older third party browser,
please upgrade. For Internet Explorer users, you will need to put a check mark
next to “TLS 1.1” and “TLS 1.2” and uncheck “SSL 2.0” and “SSL 3.0” under
Internet Options on the advanced tab.
How to change IE SSL Protocol Settings in Windows 7
- Windows 8 and 8.1 Users
- Internet Explorer is already compatible and you
do not need to change anything. If you
have an older third party browser, please upgrade.
- Windows 10 Users
- Both Internet Explorer 11 and Microsoft Edge
will be compatible. For Internet Explorer, you will need to change a few settings to get it
to work correctly. If you have an older third-party browser, please
upgrade. For Internet Explorer users, you will need to put a check mark next to
“TLS 1.1” and “TLS 1.2” and uncheck “SSL 2.0” and “SSL 3.0” under Internet
Options on the advanced tab.
- Apple Mac OSX Users
- Please upgrade to OSX 10.9 or better.
- Apple iPhone, iPad Users
- Please upgrade to iOS 7 or better.
- Android Users Version 3.0 and less (Honeycomb,
Gingerbread, Froyo)
- Use another device. Your device will not be compatible)
- Android Users Version 4.0 (Ice Cream Sandwich)
- Use Google Chrome Version 26 or better. You can
download the latest version from the Google Play Store. Do not use the Google
Android OS Browser as it is not compatible.
- Android Users Version 5.0 or better.
- You are not affected. No change is needed.
- Windows Phone Users Version 10+
- TLS 1.1 and TLS 1.2 are disabled by default in
Version 10. You will need to manually enable them in and disabled SSL 2.0 and
SSL 3.0 in order to access our website. Version 11 and above are enabled by
default.
Other Web Browsers
Mozilla Firefox (http://www.firefox.com)
Google Chrome (http://www.google.com/chrome)
Opera (http://www.opera.com)
For Network
Administrators
Internet Explorer 9-11
can be configured to accept TLS 1.1 and TLS 1.2 communications network wide by
using a group policy. This group policy setting is available on all domains set
to 2008 R2 functionality and up.
Please also check your
firewall / proxy server supports TLS 1.1 and TLS 1.2. Just enabling the browser
does not fix the firewall. A browser will use the highest TLS it can
communicate on and if your Firewall / Proxy Server only supports TLS 1.0 then
the browser will try to communicate on TLS 1.0.
For Microsoft Windows
based proxy servers, please make sure you server is running as least Microsoft
Windows Server 2008 R2. Any server version below including Microsoft Windows
Server 2008 does not support TLS 1.1 or TLS 1.2 communications. You can enable
higher TLS communications on the servers by using a free third party program
called IIS Crypto. You can find the program at https://www.nartac.com/Products/IISCrypto.
Firewall/Proxy
Specific Information
FORCEPOINT proxy servers:
The default configuration does not enable TLS 1.1 and TLS 1.2 communications.
Please refer to https://www.websense.com/content/support/library/web/v80/wcg_help/ssl_outbound.aspx for configuration
information.
SonicWall: Please update
to the latest SonicOS version. TLS 1.1 and TLS 1.2 are supported on SonicOS
version 5.8.4.0 and higher. Please see https://support.software.dell.com/kb/sw13986.
WatchGuard Firewalls:
Please make sure you are upgrade to the latest version of Fireware. TLS 1.1 and
TLS 1.2 are supported on Fireware version 11.10.2 Update 1 and higher.
Websense Proxy Servers:
See FORCEPOINT.