• Need Tech Help?

    Having technical issues accessing our site? We may be able to help you. Read below for a list of accepted browsers and other technical solutions.

  • Common Technical Problems and Solutions

    We will no longer support the following browsers on our websites:

    • Microsoft Internet Explorer 10 and older
    • Microsoft Internet Explorer Mobile Version 10 older
    • Apple Safari 9 or order
    • Google Chrome version 59 or older
    • Google Android OS Browser version 4.4.4 or order
    • Mozilla Firefox Version 50 or older
    • Opera Browser Version 43 or older

    If you continue to use one of these browsers, you will either receive a blank page when you click on a link that contains https:// in the address bar or the web page may not function correctly. Please take the time to update your system or select a new device with which to access our site. Unsure about browser you're using? Click here to check your browser.

    Remedies

    • Windows XP Users
      • Upgrade your computer or use another device. Microsoft ended support in April 2014.
    • Windows Vista Users
      • Upgrade your computer or use another device. Microsoft ended support in April 2017.
    • Windows 7 Users
      • Internet Explorer is already compatible, but you will need to change a few settings to get it to work correctly.  If you have an older third party browser, please upgrade. For Internet Explorer users, you will need to put a check mark next to “TLS 1.1” and “TLS 1.2” and uncheck “SSL 2.0” and “SSL 3.0” under Internet Options on the advanced tab.
        How to change IE SSL Protocol Settings in Windows 7
    • Windows 8 and 8.1 Users 
      • Internet Explorer is already compatible and you do not need to change anything.  If you have an older third party browser, please upgrade.
    • Windows 10 Users 
      • Both Internet Explorer 11 and Microsoft Edge will be compatible. For Internet Explorer, you will need to change a few settings to get it to work correctly. If you have an older third-party browser, please upgrade. For Internet Explorer users, you will need to put a check mark next to “TLS 1.1” and “TLS 1.2” and uncheck “SSL 2.0” and “SSL 3.0” under Internet Options on the advanced tab. 
    • Apple Mac OSX Users
      • Please upgrade to OSX 10.9 or better.
    • Apple iPhone, iPad Users
      • Please upgrade to iOS 7 or better.
    • Android Users Version 3.0 and less (Honeycomb, Gingerbread, Froyo)
      • Use another device.  Your device will not be compatible)
    • Android Users Version 4.0 (Ice Cream Sandwich)
      • Use Google Chrome Version 26 or better. You can download the latest version from the Google Play Store. Do not use the Google Android OS Browser as it is not compatible.
    • Android Users Version 5.0 or better.
      • You are not affected. No change is needed.
    • Windows Phone Users Version 10+
      • TLS 1.1 and TLS 1.2 are disabled by default in Version 10. You will need to manually enable them in and disabled SSL 2.0 and SSL 3.0 in order to access our website. Version 11 and above are enabled by default.

    Other Web Browsers

    Mozilla Firefox (http://www.firefox.com)
    Google Chrome (http://www.google.com/chrome)
    Opera (http://www.opera.com)


    For Network Administrators

    Internet Explorer 9-11 can be configured to accept TLS 1.1 and TLS 1.2 communications network wide by using a group policy. This group policy setting is available on all domains set to 2008 R2 functionality and up.

    Please also check your firewall / proxy server supports TLS 1.1 and TLS 1.2. Just enabling the browser does not fix the firewall. A browser will use the highest TLS it can communicate on and if your Firewall / Proxy Server only supports TLS 1.0 then the browser will try to communicate on TLS 1.0.

    For Microsoft Windows based proxy servers, please make sure you server is running as least Microsoft Windows Server 2008 R2. Any server version below including Microsoft Windows Server 2008 does not support TLS 1.1 or TLS 1.2 communications. You can enable higher TLS communications on the servers by using a free third party program called IIS Crypto. You can find the program at https://www.nartac.com/Products/IISCrypto.

    Firewall/Proxy Specific Information

    FORCEPOINT proxy servers: The default configuration does not enable TLS 1.1 and TLS 1.2 communications. Please refer to https://www.websense.com/content/support/library/web/v80/wcg_help/ssl_outbound.aspx for configuration information.

    SonicWall: Please update to the latest SonicOS version. TLS 1.1 and TLS 1.2 are supported on SonicOS version 5.8.4.0 and higher. Please see https://support.software.dell.com/kb/sw13986.

    WatchGuard Firewalls: Please make sure you are upgrade to the latest version of Fireware. TLS 1.1 and TLS 1.2 are supported on Fireware version 11.10.2 Update 1 and higher.

    Websense Proxy Servers: See FORCEPOINT.