| The Surgical Technologist | JULY 2016 316 C E E X A M Earn CE Credits at Home You wi l l be awarded cont inuing educa- tion (CE) credits toward your recertifica- t ion af ter reading the des ignated ar t i- cle and completing the test with a score of 70% or better. If you do not pass the test, it will be returned along with your payment. Send the original answer sheet from the journal and make a copy for your records. If possible use a credit card (debit or credit) for payment. It is a faster option for processing of credits and offers more flexibility for correct payment. When submitting multiple tests, you do not need to submit a separate check for each journal test. You may submit multiple journal tests with one check or money order. Members this test is also available online at www.ast.org. No stamps or checks and it posts to your record automatically! Members: $6 per credit (per credit not per test) Nonmembers: $10 per credit (per credit not per test plus the $400 nonmember fee per submission) After your credits are processed, AST will send you a letter acknowledging the number of credits that were accepted. Members can also check your CE credit status online with your login information at www.ast.org. 3 WAYS TO SUBMIT YOUR CE CREDITS Mail to: AST, Member Services, 6 West Dry Creek Circle Ste 200, Littleton, CO 80120-8031 Fax CE credits to: 303-694-9169 E-mail scanned CE credits in PDF format to:
[email protected] For questions please contact Member Services -
[email protected] or 800-637-7433, option 3. Business hours: Mon-Fri, 8:00a.m. - 4:30 p.m., MT 5. Chang, C; Chen, S; Lan, Y. (2013). Service quality, trust, and patient satisfaction in inter- personal-based medical service encounters. BMC Health Services Research. 13 (22), 1-11. 6. Chang, J, et al. (2006). Patients’ global ratings of their health care are not associated with the technical quality of their care. Ann of Intern Med. 144, 665-672. 7. Charmel, P; Frampton, S. (2008). Building the business case for patient-centered care. Healthcare Financial Management. March I-V. 8. Center for Advancing Health. (May 2013). Patient engagement? How about doctor engage- ment? Retrieved September 9, 2013. http://www.cfah.org. 9. Cleary, PD; McNeil, BJ. (1988). Patient satisfaction as an indicator of quality care. Inquiry. 25 (1), 25-36. CMS.gov (2013). 10. Dion, K. (2012). People, process, and technology-where are you improving outcomes? Decision Critical blog. Retrieved June 4, 2013. www.decisioncritical.com. 11. Hamilton, DF, et al. (2013). What determines patient satisfaction with surgery? A prospec- tive cohort study of 4709 patients following total joint replacement. BMJ . 3(4) np. Retrieved May 10, 2013. pubmed.com. 12. Hardwire the Five Fundamentals of Service. (2005). Hardwired Results, Vol. 1, Issue 3: Stud- er Group, LLC. Retrieved on May 28, 2014. www.studergroup.com. 13. HCAHPS: Patients’ Perspectives of Care Survey. Centers forMedicare andMedicaid Servic- es, US Department of Health and Human Services. April 21, 2010. Retrieved July 12, 2013. www.cms.gov/HospitalQualityInits/30_HospitalHCAHPS.asp. 14. Institute of Medicine. (2001). Crossing the quality chasm: A new health system for the 21st century. Washington, DC, 40. Retrieved May 6, 2013. www.familycenteredcare.org 15. Jean-Jacques, M; Wynia, M. (2012). Practicing the fundamentals of patient-centered care. J of Gen Intern Med. 27, 398-400. 16. Lindeke, L; Sieckert, A. (2005). Nurse-Physician workplace collaboration. Online J of Issues in Nurs. 10(1). Retrieved May 10, 2013. www.nursingworld.org 17. Liu, J. (2013, December 10). How suppliers and service providers can help their customers grow. Presentation at the C-Suite Agenda 2014 webinar. Retrieved December 10, 2013. http://www.advisory.com 18. Manary, M; Boulding, W; Staelin R; Glickman, S. (2013). The patient experience and health outcomes. N Engl J of Med ; 368, 201-203. 19. Neuwirth, Z. (1999). An essential understanding of physician-patient communication. part II. J of Med Pract Manage. 15, 68-72. 20. Rizzo, E. (September 2013). 4 staff behaviors that help lower 30-day readmission risk. Beck- er’s Clinical Quality & Infection Control E-Weekly. Retrieved September 9, 2013. http:// www.beckershospitalreview.com/quality/4-staff-behaviors-that-help-lower-30-day-read- mission-risk.html 21. Senge, PM. (1990). The fifth discipline:The art and practice of the learning organization. New York: Doubleday. 22. Shook, J; Chenoweth, J. Truven Health Analytics. (2012, October). 100 Top hospitals CEO insights: Adoption rates of select Baldrige Award practices and processes. Hospitals Research. Retrieved November 19, 2013. http://100tophospitals.com 23. Studer, Q; Robinson, B; Cook, K. (2010).The HCAHPS handbook: Handwire your hospital for pay-for-performance success. Gulf Breeze, FL: Fire Starter Publishing. 24. Uhlig, P; Brown, J; Nason, A; Camelio, A; Kendall, E. (2002). System innovation: Concord Hospital. J of Qual Improv, 28 (12), 666-672.