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| The Surgical Technologist | MARCH 2017 118 C E E X A M Earn CE Credits at Home You wi l l be awarded cont inuing educa- tion (CE) credits toward your recertifica- t ion af ter reading the des ignated ar t i- cle and completing the test with a score of 70% or better. If you do not pass the test, it will be returned along with your payment. Send the original answer sheet from the journal and make a copy for your records. If possible use a credit card (debit or credit) for payment. It is a faster option for processing of credits and offers more flexibility for correct payment. When submitting multiple tests, you do not need to submit a separate check for each journal test. You may submit multiple journal tests with one check or money order. Members this test is also available online at www.ast.org. No stamps or checks and it posts to your record automatically! Members: $6 per credit (per credit not per test) Nonmembers: $10 per credit (per credit not per test plus the $400 nonmember fee per submission) After your credits are processed, AST will send you a letter acknowledging the number of credits that were accepted. Members can also check your CE credit status online with your login information at www.ast.org. 3 WAYS TO SUBMIT YOUR CE CREDITS Mail to: AST, Member Services, 6 West Dry Creek Circle Ste 200, Littleton, CO 80120-8031 Fax CE credits to: 303-694-9169 E-mail scanned CE credits in PDF format to: [email protected] For questions please contact Member Services - [email protected] or 800-637-7433, option 3. Business hours: Mon-Fri, 8:00a.m. - 4:30 p.m., MT Things difficult to say may be articulated through humor. • Seek professional intervention It is realistic to assume that not all conflicts will be solved using general strat- egies. There are conflicts and then there are conflicts. Worst-case scenario, when every attempt to resolve a conflict and all resources are exhausted, it is recommended to take advanced steps and involve management. Most orga- nizations, if not all, have access to professional mediators who are specialized professionals trained in conflict resolution. These professionals will help in settling the differences or make recommendations for further steps. A B O U T T H E A U T H O R Jorge A Zamudio is a CST since 1995, and works as an assistant professor for Kingsborough Community Col- lege. He holds a bachelor’s of psychology and a master’s of organizational leadership. He is additionally credentialed in anger management, conflict resolution and professional mediation for the state of New Jersey. He is currently working to obtain a license to practice in substance abuse and addiction counseling. R E F E R E N C E S 1. Attri, JP; Sandhu, GK; Mohan, B; Bala, N; Sandhu, KS; Bansal, L. (2015). Conflicts in operating room: Focus on causes and resolution. Saudi J of Anaesth. 9(4), 457–463. http://doi.org/10.4103/1658-354X. 2. Bernard Mayer. (2012). Dynamics of Conflict. A guide to engagement and intervention. 2nd edition. Jossey-Bass. San Francisco. 3. Goleman D. (1998). Working with Emotional Intelligence. Bloomsbury Publishing, London. 4. Emily Pia andThomas Diez. (2007). Conflict and Human Rights: ATheoretical Framework. SHUR Working Paper Series, University of Birmingham. Accessed June 2016. http://www.academia.edu 5. Segal J; Smith M. (2016). Conflict Resolution Skills: Building the Skills That Can Turn Conflicts into Opportunities. Accessed April 2016 http://www.helpguide.org/articles/relationships/conflict-resolu- tion-skills.htm 6. Smith A; Wadsworth E; ShawC; Stansfeld S; Bhui K; Dhillon K. (2005). Ethnicity, work characteristics, stress and health. Cardiff University and QueenMary: University of London for the Health and Safety Executive. Research report 308. Accessed April 2016. http://www.hse.gov.uk/research/rrhtm/rr308. htm 7. Vestergaard, Helvard & Sorensen, (2011). Conflict Resolution: Working with conflict. The Danish Centre for Conflict Resolution. Accessed May 2016. http://www.konfliktloesning.dk/ 8. Blaug R; Kenyon A; Lekhi R. (2007). Stress at Work: A report prepared for The Work Foundation’s Principal Partners. Accessed June 2016. http://www.theworkfoundation.com/ 9. Halverson AL1; Casey JT; Andersson J; Anderson K; Park C; Rademaker AW; Moorman D. (2010). Communication failure in the operating room. Epub 2010 Oct 16. doi: 10.1016/j.surg.2010.07.051. 10. Rivers, PA; Glover, SH. (2008). Health care competition, strategic mission, and patient satisfaction: research model and propositions. J of Health Organ and Manage. 22(6), 627–641. 11. Taran, S. (2011). An Examination of the Factors Contributing to Poor Communication Outside the Physician-Patient Sphere. McGill J of Med. MJM, 13(1), 86. 12. Halverson AL; Neumayer L; Dagi TF; DmedSc. (2012). Leadership skills in the OR, Part II: Recogniz- ing disruptive behavior. Accessed June 2016. http://bulletin.facs.org/2012/06/leadership-skills-in- the-or-part-ii-recognizing-disruptive-behavior/#Professional_standards 13. Joint Commission. (2008). Sentinel event alert—Behaviors that undermine a culture of safety. Issue 40. Accessed June 2016 https://www.jointcommission.org/sentinel_event_alert_issue_40_behav- iors_that_undermine_a_culture_of_safety/ 14. The Joint Commission. (2009). Accreditation requirements. Accessed June 2016. http://www.joint- commission.org/NR/rdonlyres