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MARCH 2017 | The Surgical Technologist | 119 Navigating ThroughConflict in theOperatingRoom #399 March 2017 3 CE credits $18 4. Sources of conflict that are specific to the operating room include: a. Bullying b. Rivalry c. Distrust d. All of the above 5. A 2011 study found that within a time span of 150 hours, therewere ___ communica- tion errors that affected teamwork perfor- mance and endangered patient safety. a. 51 c. 76 b. 64 d. 83 6. One’s character, personality, emotional outbursts, selectivity, poor listening skills and personal views are all elements of this type of behavior: a. Interpersonal b. Emotional c. Gender d. Physical 7. In 2012, the American Medical Associa- tion identified which behavior as a dis- ruptive behavior? a. Passive aggressiveness b. Bullying c. Indifference d. Lack of empathy 1. The three dynamics of conflict include: a. Behaviors b. Emotions c. Attitudes d. Only a and b 2. ____________ barriers relate to the interpretation of events and the way people deal with situations. a. Cultural b. Emotional c. Perceptual d. Interpersonal 3. An individual with a _______ atti- tude sees diversity in opinion, culture and methods as a path to find solu- tions which may be different from their own. a. Destructive b. Selfish c. Constructive d. Narcissistic 8. Physical barrier is described as a per- son’s ________. a. Emotions b. Behavior c. Reactions d. None of the above 9. This type of conflict management style agrees to points of view that one actually disagrees with in order to provide a tem- porary solution to the conflict. a. Competing b. Confronting c. Avoiding d. Accommodating 10. Although _______ in itself does not cre- ate conflict, people’s attitudes towards others may create this type of barrier. a. Gender b. Cultural c. Interpersonal d. Linguistic NAVIGATING THROUGH CONFLICT IN THE OPERATING ROOM # 399 March 2017 3 CE CREDITS $18 NBSTSA Certification No. AST Member No. ■ My address has changed. The address below is the new address. Name Address City State Zip Telephone ■ Check enclosed ■ Check Number ■ Visa ■ MasterCard ■ American Express Credit Card Number Expiration Date a b c d a b c d 1 ■ ■ ■ ■ 11 ■ ■ ■ ■ 2 ■ ■ ■ ■ 12 ■ ■ ■ ■ 3 ■ ■ ■ ■ 13 ■ ■ ■ ■ 4 ■ ■ ■ ■ 14 ■ ■ ■ ■ 5 ■ ■ ■ ■ 15 ■ ■ ■ ■ 6 ■ ■ ■ ■ 16 ■ ■ ■ ■ 7 ■ ■ ■ ■ 17 ■ ■ ■ ■ 8 ■ ■ ■ ■ 18 ■ ■ ■ ■ 9 ■ ■ ■ ■ 19 ■ ■ ■ ■ 10 ■ ■ ■ ■ 20 ■ ■ ■ ■ Make It Easy - Take CE Exams Online Y ou must have a credit card to pur- chase test online. We accept Visa, MasterCard and American Express. You r c r ed i t ca r d wi l l on l y be charged once you pass the test and then your credits will be automati- cally recorded to your account. Log on to your account on the AST homepage to take advantage of this benefit.